Nedbank credit card balance

I am quite disappointed with the service I have received as a new customer.

I app**** for a credit card with Nedbank and the cards and everything was processed 2nd week of April if not the 3rd week. I requested a debit order on the last day of every month as I bank with a different bank, the debit order did not go through, on the 30th of April 2024 (last week Tuesday) I reached out to Nedbank and was given a suspense account number *** and to use my card number *** as the reference now cause I wanted to put money on the credit card via eft, it has been over 7 days and the money has not reflected on the credit card. I have made countless inquiries with your chat bot on the app and was told that the money will reflect latest on the 2nd of May however the money has not reflected. I contacted the card division department on the 3rd of May and they asked me to send an email to *** and they will allocate the funds into my credit card within 48 hours. It’s now week 2 of this run around and no one can tell me why over 78 hours later my credit card balance still hasn’t changed and I am being taken from one pillar to the next with no direction whatsoever.