Nedbank Credit Card - awful client service and poor attitude on part client service inquiry

As usual Nedbank periodically forget to send out credit card statements

All Nedbank clients read this to know of the shoddy downright poor service

Today December 2019 / 06 - 10:55, I call to inquire and request that my statement had not yet been received via email

I cannot remember the gentleman's name who assisted

I gave my credentials and the process started, advising this would take time

Almost ten minutes later he stated this was a charge of R30.00

I was not advised of this fee at the start or was an apology given for the very late and non materialised statement in my inbox

Nedbank . . . .if a client advises by call that they have not received a credit card statement due to your systems failure, it not for your client to pick up the cost requesting one

This is awful client service and poor attitude on part of Nedbank

I demand a refund of this R30.00