sS
shangasett S

1 reviews | Active since Dec 2016

01 Dec 2016, 14:10

Nedbank Credit Card Application takes forever

<p>I app**** for a credit card last week Thursday via the online facility. Today is a week later and there has not been any form of correspondence whatsoever from Nedbank regarding the status of my application. I forwarded the required documents to them as instructed on their website. Calling them for feedback involves being asked a whole of what they refer to as verification questions, only to be then told they have not decided yet on the outcome of the application. A friend app**** for a credit card with another bank 3 days ago and was notified yesterday that it would be delivered to him this morning of which it was indeed delivered as promised. Surely you can imagine how much I regret having not app**** for one with Absa too (yes, that's who my friend app**** to for a credit card)</p>

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Replies (1)
Nedbank
Nedbank's reply01 Dec 2016, 16:32
Official

Dear Thobanjalo Terrence Shangase

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team