Nedbank Credit Card application process it terrible

I app**** for a credit card online on the Nedbank website on the 29th of May 2019. I went through the whole processes and received and sms to submit supporting documentation via email which I did 3 times now. I called Nedbank 3 times since applying and everytime they struggle to pick up my application but eventually do and always gives me the same reply that it is pending.

Surely applying for a credit card online should not take this long with out any feedback if it has been approved or rejected. If it takes this long I would suggest removing the online application from your site as it serves no purpose.