Nedbank Credit Card Application

Good Day , I have app**** for a credit card 1 week and 3 day. At first I was patient as the process would take some investigating. The problem I have is this : During this time nobody phoned to give me update on the status of the application. I had to phone 3 times to query. The said it has been approved provisionally. I waited and phone again and they said it was declined. I know for a fact that the credit bureau has list some incorrect sums. I asked for an appeal , to my exhaustion they I need to go to a branch to file an appeal (like court really). My only wish is that all people to respect one another and the world would be a happy place. Thank You