Nedbank Credit Card

On the 20/05/2023 I paid an amount of R500 into a closed credit card that was reflecting on my banking app. I was unaware that it was the old closed credit card nevertheless, I called Nedbank and the lady at legal told me not to worry they can see the transaction and will reverse it as the funds were paid from my Nedbank savings account and that it will take a day or 2 to be refunded. Days and weeks went by I then called in again and was advised to send through my statement which I did again days went by I called again to see it statement was received only to be told I sent it to the wrong email address which was provided by them. So I called in again today to find out what is happening and was advised that it will take 14 working days. I think I have given this enough time since the 20/05/2023 for this to be resolved.