Nedbank -Credit card

<p>Hi</p> <p>This is the second horrible experince at Nedbank La Mall. I went in today to close my credit card and the not so friendly lady at the front desk advises that i have to call the crdit card division from their phones there and get a closing figure and avise them that i wish to close the account. I peronsally think that is not fair....i pay services charges and i have come into your branch, Why must i now sit down here and call a call centre when there are tellers infront of me. Any way i did what i was told and the consultant on the phone Steven ask me all questions and then says hold on im going to get a consultant to give me a closing figure has he cannot do so....after a long time he comes back on the line to say they are high call volumes and i must hold on for a consultant so i do until i say i can no longer and he advises he can calculate the figure for me...so he gives me a figure and tells me to pay it at the bank and he will then get a call centre agent to call me back to close the account...so i say why can this account not be closed now at once and how can you tell me to pay this figure now and leave the store without any confirmation that this has been closed or be in the process of closure. i ask for a manager who was not avaiable as usual. A team leader Yolande came out who gave me her attituide at first only realise that i am not wrong for being upset as the connsultant was making her wait as well. He then gave her a differnt closing figure , one more that what he gave me within the hour. She ask for a refernce number and they both start to have a go at each other asking for emplyee numbers and such...evenutally Yolande says she will sort this out and i should make the paymnet. at the begaining the lady asked me how i am going to pay by credit card, i said i will pay by card. So i go to pay at the teller and they advise i cant pay using another bank card there...so i leave the bank after an hour of my time with nothinh done! This is terriable standards and prcedures from Nedbank, bad services from call centres. I still cannot understand why staff in the bank could not help and i had to call someone in a call centre who also didnt know what he was doing!!!</p>