NEDBANK CREDIT CARD

HORRIBLE SERVICE FROM NEDBANK AFTER APPLYING FOR A NEDBANK CREDIT CARD WHICH WAS SAID WAS APPROVED, A DAY AGO I CALLED TO ASK ABOUT MY CARD WHICH THEY WERE BUSY WITH AND APPARENTLY GETTING READY TO SEND TO THE BRANCH, TODAY A DAY LATER MY APPLICATION IS DECLINED, CAN SOMEONE PLEASE TELL ME HOW ON EARTH THIS IS EVEN POSSIBLE.