VM
Vincent M

1 reviews | Active since Jun 2018

24 Jun 2018, 11:17

Nedbank credit card

App**** fir credit card with Nedbank.Boy did I just get myself into uncalled for frustrations. How such a reputable business survives with such a useless card division can only be a miracle. At first the online application seems seemless,that's until you try attach the documents. ********** email is completely pointless.Perhaps someone forgot to activate the address? 2.)No feedaback at all from anyone after alternatively faxing. The only thing is that irritating sms "please sumbit your decuments to ..." after the upteenth time???

Once that process is finally done comes another frustration ...NO FEEDBACK.

I opted to have my card couriered to me..WOW BIG MISTAKE! After many many calls to to find out where my card is,then i get to find out its been issued to the courier 10days ago,get this ...Noway to track it..at least no one enlightens you on how to go about that.This time I received an email "Welcome to Nedband credit card e statement" I start ****ting in my pants...This is South Africa we live in,what if my card is being intercepted and some **** is living a big time at my expense? I strip my moer and start demanding answers...finally...some clown refers me to my closest branch.Guess what? The brach cant even help!!

At this point I just want to see the card in my hand so I can personally destroy it.Well for two reasons basically...

1.)If Nedbank cannot get this simple process right, what happens with the really big ones?

2.)I seriously have doubts I will have a pleasant experience with this bank despite my good initial impressions

0
Replies (3)
Nedbank
Nedbank's reply24 Jun 2018, 16:28
Official

Dear Vincent

We note your concerns and a resolution manager will contact you within business hours to assist you with this matter.

Regards

Client Service Support

VM
Vincent M's update27 Jun 2018, 09:54
Reviewer Update
Well done to the Gentleman from the complaints division for speedily resolving my issue.More importantly,he kept me up to date.I believe the card division would benefit a great deal from attitudes like these and do Nedbank a great deal of justice.Thank you!
Nedbank
Nedbank's reply27 Jun 2018, 09:56
Official

Thank you for the positive feedback.

Kind regards

Client Service Support