Nedbank crazy charges

On the morning of the 19th of March 2021 i contacted Nedbank for a 3 months bank statement and i was aware that i would be charged R30 per month so i was comfortable with parting with R90. The first consultant upon giving him my contact details and confirming them said the email was sent but after waiting for a few minutes with no email i decided to call back.The lady did check and realised that there is nothing on record that the email was sent she did not know what had happened and i asked for the 3 months bank statement..she sent them but duplicated one of the months so i ended up with 2 months and i had to call again.I was sent the 3 rd month and in one of the conversations i asked if i could be charged for the things that were sent wrong..the duplication and the 1st email that was never sent.She said the calls are recorded and if that happens i would have to call and dispute.I was charged R180.00 and R30 and another R30 which i thought was crazy.i went to the branch and disputed this and a statement was done and nothing ever happened..they never called me or anything as promised.I recently contacted one of the agents and she told me i would need to go to the branch Again!!! I need my reimbur*****t and am tired of this duck and dive.Check my account for details and refund me back