FA
Faiyaz A

1 reviews | Active since May 2017

19 Jun 2018, 16:40

Nedbank

<p>I app**** for a credit card through nedbank. I get told im declined via sms. No reason. I call in they say they'll log a query because there isn't a reason. I hear my phone ring 3 seconds and before i answer the call drops. I call the number its nedbank. They say low credit score but I have a loan of 150k which goes off by debit and has never failed. So they say they will log an appeal and call back. Again another 3 second call and call drops. Are you guys trying to cheap out or is it because you are trying to show your supervisors or have a record you've called me and I did not answer? You do not call back or leave a message. I call again and the more I call the longer I wait on my cell phone. The agents become less competent as the day progresses. It goes from logging a query, logging an appeal and now the agent says he cant put any note on the call. I know how the system works I worked for all the banks. I am going to start emailing management next because this credit score thing is bull****. It's also not an affordability issue because I earn far more than I spend. I find this service disgusting already. But I will not leave this until your top management knows.&nbsp;</p>

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Replies (15)
Nedbank
Nedbank's reply20 Jun 2018, 07:31
Official

Dear Firewithaz

Your concerns have been noted and a resolution manager will contact you to discuss the way forward.

Kind regards

Client Service Support

FA
Faiyaz A's update20 Jun 2018, 11:30
Reviewer Update
Still waiting...
FA
Faiyaz A's update20 Jun 2018, 11:39
Reviewer Update
My next email goes to ********** your ceo
FA
Faiyaz A's update21 Jun 2018, 11:14
Reviewer Update
24 hrs later im still waiting for your answer. If youre looking for a reason to decline. Rather let me get the ceos office to investigate all of you.
FA
Faiyaz A's update21 Jun 2018, 11:39
Reviewer Update
No she did not she called me and said she would come back with an answer. It's almost 12 pm the following day 24hrs from speaking to her. You're telling me if you need an answer that as to why something was done and 24hrs later you still dont have an answer that theres nothing wrong. Is this the kind of service nedbank customers get? I need a reply to this so it can go to the media as well. No one should bank with nedbank in this case
FA
Faiyaz A's update21 Jun 2018, 11:39
Reviewer Update
And get your facts straight not half ****d before you reply
FA
Faiyaz A's update21 Jun 2018, 12:43
Reviewer Update
Was sent to the wrong email. Thank you for the approval. Was that so hard to do from the start. Much appreciated
FA
Faiyaz A's update25 Jun 2018, 13:02
Reviewer Update
Will do. Im not happy with the normal customer support but I am happy with Claudines responses and updates. Thank you I'll change the rating.
FA
Faiyaz A's update27 Jun 2018, 11:58
Reviewer Update
Good day. Please have Claudine call me. Im not happy with this card
FA
Faiyaz A's update27 Jun 2018, 14:57
Reviewer Update
Still waiting
FA
Faiyaz A's update27 Jun 2018, 17:15
Reviewer Update
Still waiting. I'm still very calm. By 10am I'll make a noise again
Nedbank
Nedbank's reply28 Jun 2018, 05:21
Official

As per the the case notes the matter has been resolved and you also made comments on this matter. If you have a query you need to call *** for assistance.

Regards

Client Service Support

FA
Faiyaz A's update28 Jun 2018, 08:31
Reviewer Update
You shouldnt have removed that post. Now Im taking you to mybroadband and media 24
FA
Faiyaz A's update28 Jun 2018, 14:17
Reviewer Update
Good luck. I just proved what ***** nedbank is and i emailed Mike, and the press
FA
Faiyaz A's update28 Jun 2018, 14:18
Reviewer Update
Lets see you remove the next post. We contacting peter cheals to find out who we can speak to