Nedbank couldn’t Care Less!!

Many of us are struggling with the current pandemic and I am no exception. Nedbank clearly couldn’t care less!! My father passed away on Wednesday 30 June and I have a debit order which is due on the last day of the month (the same day) I made a deposit into my account on the same day and thought I had requested instant pay option. Unfortunately the deposit only reflected the following day 1 July and Nedbank reversed my debit order on the 2 July and charged me R135.00 (money I don’t have). When trying to contact my Personal Banker Diane Perumal on Saturday 3 July I got no response. I sent another email to Eunice this morning as apparently Diane is unavailable. Eunice advised me that there nothing that can be done despite my request to pay the debit order and reverse the charges. Clearly Nedbank doesn’t care about me or any of their clients in these trying times!!