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Monica C

1 reviews | Active since Mar 2018

30 May 2018, 19:02

Nedbank

<p>Best ever mistake I ever made in my whole life getting credit card with such a poor bank. Their support agents arr as useless as the Bank itself, I spoke to agents and they decided to be unprofessional and hung up on me and none of them bothered to call me and let me know where my money has gone to R2000 missing on my account and no one from Nedbank can answer where it has gone to. I might as well take my business elsewhere. Ppl who know how to deal and handle their customers and put first their customer satisfaction.</p>

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Replies (4)
Nedbank
Nedbank's reply31 May 2018, 08:09
Official

Dear Monica Mihle Cebisa

Your concerns have been noted and a resolution manager will contact you to discuss the way forward.

Kind regards

Client Service Support

MC
Monica C's update31 May 2018, 10:39
Reviewer Update
Hi Client Service Support, Can I have this looked at ASAP? I have wasted my airtime calling the Support team and I received the worst service ever. What kind of Support Team do you have that do not even make sure that their customer's satifactory comes first, not one call , no explaination of what actually happened but my money is gone. Regards Monica
MC
Monica C's update31 May 2018, 10:39
Reviewer Update
Hi Client Service Support, Can I have this looked at ASAP? I have wasted my airtime calling the Support team and I received the worst service ever. What kind of Support Team do you have that do not even make sure that their customer's satisfactory comes first, not one call , no explaination of what actually happened but my money is gone. Regards Monica
MC
Monica C's update04 Jun 2018, 08:58
Reviewer Update
Hi Client Service Support, Much Appreciation to Nicolas who gave me a call this morning to check if all was in order. After calling Nedbank numerous times last week. My issue was finally resolved and my money was reversed back to my account. I couldn'nt jhave been happier. No one wants to loose their money just like that.