Nedbank cornnubia. Once again useless and pathetic

Cornubia branch once again got to be the most unhelpful and unwilling to assist. I made several calls today to arrange a skip the queue option because I had major surgery last week and My cards expired. Tried the call centre, was passed around given different contact numbers each time. Eventually spoke to the branch manager and explained my situation. She reassured me that I would not have to wait, said I would need to speak to Priscilla once I arrived. Get to the bank, explain my story again to the receptionist who I am assuming is Priscilla. She gives me a ticket and guess what .... I must go wait.... I can barely stand, seats are too low. I fuss and complain, still everyone in that branch is on a slow go. By the time they assist, teller opens up. Oh the joy! She starts to check for my card, while doing so busy chatting away to other lady inside with the coins. Here I am in pain, waiting and waiting. Eventually gives me 2 forms to sign but no sense of urgency. Then she gets a call, moat likely non work related and she takes it but can't take to the person on the other cos I'm looking at her, waiting. Eventually hands me my cards and mumbles about me going outside to the atm to check it. Like really? I start to say it's shocking at the lack of customer service and stupidity at this branch, then this madam is offended cos I called her stupid. I don't know whether to laugh or cry at this point but she finally came alive cos she assumed I was attacking her. She shoves the cards out at me, I have to ask of the pins are the same.... not explaining anything to me properly in all the time I was there. TELL ME AGAIN WHY ALL THE IDIOTS WERE PLACED AT THIS BRANCH. ITS NOT THE 1ST TIME I HAD AN ISSUE. WHY DID THE BRANCH MANAGER NOT MAKE ANY EFFORT. Don't reassure me this won't happen again. It's disgusting 😒