NEDBANK CONTINUES TO ***** MY MONEY

A Nedbank ATM swallowed my bank card on the 10th of November, after 14:00 in Centurion. I tried calling the call Centre, and kept holding for what was eternity. I eventually cancelled the card on the app even though my card was still very much valid. The next thing I request a new card, Nedbank charges me for the new card. It was not a fault of mine that my card was swallowed, why do I have to pay? I delayed taking it up with them because I thought that I’d take it up with the branch when collecting the new card, but they told me there is nothing they can do. Is this how Nedbank makes money? This is dishonest, when this matter is settled, as well as the other matter where their home loan department ******** me out of R19,000, I am done with them. This thieving by them is unacceptable, there is nothing honest about them.