NEDBANK CONTINUES TO FALL

I am part of a group that has an investment club account (stokfel) with Nedbank Hayfields Service Centre in Pietermaritzburg. We placed notice last week Wednesday, 21 November 2018 to have our investment transfered into our bank accounts. My brother, who banks with Capitec received his payment on Monday, 26 November 2018; but my mother & I who both bank with Standard Bank still haven't recieved our monies 3 days later!!! It is now Thursday but still nothing!!! We understand that there are backlogs but how does my brother get paid 3 days earlier even though the notice on all 3 bank accounts were placed on the same day, at the same time? Clearly Nedbank processed the payments because my brother got his share. I went to the Hayfields Service Centre yesterday to enquire because maybe the account numbers were not filled properly; but they (Nedbank) told me that they would have contacted me if there were errors on our application. So the question is WHERE ON EARTH IS OUR MONEY??? I Requested proof of paymnt from Nedbank so my bank (Standard Bank) could also investigate as to what happened to the funds on their side but they keep making excuses like they "don't have the capabilities to do that at the Service Centre" they will send emails to the guys in Durban to enqire. HOW COME THE STAFF AT THE SERVICE CENTRE HAVE TO CALL DURBAN WHEN I OPENED THE ACCOUNT IN PMB??? ARE THE CONSULTANTS AT THE SERVICE CENTRE GLORIFIED TELLERS??? Somebody better tell me where my money WENT!!!

No wonder Nedbank got overtaken by Capitec, it's your bureaucratic nonsense that makes life difficult for the customer. Here's a tip, delegate more responsibilities & decision making to your lower level employees, it will both, boost confidence & make life simple for your customers. Your employees rely too much on the legal department for answers!!!

...By the way I WANT MY MONEY!!!