Nedbank continues to disappoint

Just when I think Nedbank could not get any worse, they set the bar even lower. The latest on the long list of substandard service quality is that I just found out that, in 2011, our relationship banking manager failed to send the swift code for an incoming international transfer. We made several incoming transfers around that time to purchase/build property and I usually checked to make sure that we got the swift codes. This particular transfer eluded me for some reason but our banking agent, who worked with us personally, should have sent it. I called Nedbank last week and (after the line simply cut off mid-conversation 4 times!) I was finally told that records are only kept for 5 years but they will make a request to their swift team to see if they could find the codes. They promised to get back to me. That was last week and I have heard nothing. My choices now are: spend another entire day on the phone trying to complete a conversation 2. spend several weeks emailing random addresses and getting no response 3. give up and say "that's just Nedbank" or 4. do nr. 1 -3. Maybe some day I will manage to move everything over to a more responsive bank.