1 reviews | Active since Feb 2014
Nedbank continually *********, unaccountable and useless.
<p>I was sent an email by Nedbank imploring me to get their gold, and the American express cards, and when I queried whether the two credit cards were only R30 per month as advertised I was told this was correct. I had been using my fathers card for internet purchases, and as he had previously decided that he was cancelling his card which was due for renewal I decided to take up their offer.They have subsequently being charging me R60 per month and when I queried this I was informed that the deal was “from” R30 per month depending on how they feel about you. As this email was addressed to me from my bankers how was it that they decided to feel differently later, and then this was then surly false advertising .</p> <p>Even while going through the process of getting the card I was hassled by their greedy consultants. When asked to send a three months bank statement I went to the bank to get one, and the staff member there tried to get me to submit this through him. I told him I had a reference number to submit it with, which was at home but he said this did not matter. Apparently whoever submits this gets “points” and he was now somebody else, trying to muscle in on the original persons deal.</p> <p>My father is still being charged for his card which is no longer in operation. Nedbank were informed that he was cancelling the card long before the new one was due yet kept on asking him to collect the new one, and he went to them and complained and was told everything would be corrected, but he is now being charged the monthly fee..</p> <p>Are they not capable of doing anything honourably accurately or competently Nedbank know you have nothing to fear from the banking ombudsman, who is as big a ***** as themselves, and has designed everything so that us customers have to waste endless time and money on getting even the least thing done, which makes it so that we eventually give up, as we cannot afford the time and money to keep humouring parasitic gangster ****, and they end up getting away with *****ing from, and abusing, us</p> <p> </p>
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
The following is the reply eventually received by Nedbank
Good day
Hope all is well with you.
Kindly be advised that we have investigated your concerns and wish to advise as follows:· The R60 is the monthly service fees and R18 is for monthly greenbacks loyalty fees.Should you need further clarity or information pertaining to the fees, please feel free to contact the Nedbank Contact Centre on : ***
We trust that the above is in order and apologise for the inconvenience caused. In terms of the way forward, we also realize that this negative experience may have eroded your trust in Nedbank, but sincerely hope that in time we are able to put this matter behind us and look to reaffirming a positive banking relationship with you. In an attempt to improve future service delivery, we would appreciate your comments or feedback through the Hello Peter channel at your earliest convenience and if you are happy with the manner in which I managed your complaint, please can we respectfully request you convert your complaint status : http://hellopeter.com/
Kind regards
Merilynn Peters
How does this answer any of the questions I posed. I know what they were charging me and was complaining about there deceit at having offered it to me at R30 and now charging me R60?
The following is the reply eventually received by Nedbank
Good day
Hope all is well with you.
Kindly be advised that we have investigated your concerns and wish to advise as follows:· The R60 is the monthly service fees and R18 is for monthly greenbacks loyalty fees.Should you need further clarity or information pertaining to the fees, please feel free to contact the Nedbank Contact Centre on : ***
We trust that the above is in order and apologise for the inconvenience caused. In terms of the way forward, we also realize that this negative experience may have eroded your trust in Nedbank, but sincerely hope that in time we are able to put this matter behind us and look to reaffirming a positive banking relationship with you. In an attempt to improve future service delivery, we would appreciate your comments or feedback through the Hello Peter channel at your earliest convenience and if you are happy with the manner in which I managed your complaint, please can we respectfully request you convert your complaint status : http://hellopeter.com/
Kind regards
Merilynn Peters
How does this answer any of the questions I posed. I know what they were charging me and was complaining about there deceit at having offered it to me at R30 and now charging me R60?
