Nedbank consultants made a mistake that caused me to be double charged for a bank card I still dont have

<p>I called Nedbank on the 11 January 2017 to get apply for a new bank card as my main card had been cloned. I spoke with a consultant whom I asked to block the Mastercard but she instead blocked my American Express card and i was charged a card fee of 129 for the wrong card.I phoned again the following day and asked them to rectify this mistake and they blocked my Master card and they AGAIN charged the same amount for their mistake and im left with no card and no access to my money,after I was told I wasn't gonna be charged.</p>