Nedbank connect is a ****

I app**** for the SIM card on nedbank connect on the 16 September 2025 and I received the SIM card in October first week. My money was taken then. I followed their porting process until I lost network on my old SIM card. They are giving a 10 gig of data and 4500 minutes to call. Strange thing their free minutes are working but their data is not working. I called them more than 10 times giving me a 48 hours of promise to sort out my problem. Even today nothing fixed. I can speak to their consultant if the call cut they disappear as if they cut it by mistake. Package is good but their service is on the ground or is poor. I don’t what to do anymore because even the porting system is not favouring us.