Nedbank Connect

I’ve been without a functioning number for the past two weeks after trying to port to Nedbank Connect. The porting process alone took over 10 days, and even after it was finally completed, my SIM still doesn’t work. I purchased a plan, but it isn’t being recognized—so I’ve paid for nothing and still don’t have a working SIM.

I understand that Nedbank Connect is a new product, but it feels like it was launched without proper preparation. Most of the agents I’ve spoken to have been unable to help or provide clear answers. Before rolling out a service like this, proper staff training and reliable technical support should be in place.

Very disappointing experience overall.