NEDBANK - Complete imcompetance

Trying to log a claim for burst geyser, but do you know what hassle it is to actually get to the right department. Nedbank's lovely website provides and insurance contact number, ohh but wait it is actually Telesure. Sorry sir we only do some of Nedbank home owners insurance you need to phone them???<br> NO ****** NUMBER IS PROVIDED. WHO AM I INSURED WITH NEDBANK!!!<br> WHO AM I ACTUALLY PAYING FOR INSURANCE!!!<br> I FIND YOU PRODUCT AND SERVICE PATHETIC.