Nedbank Complaints Department and HOC is ****!

Nedbank again displays utter disregard for its clients. I log a formal written complaint. They respond via sms at 14h49 with details of the handler to INVESTIGATE…within less than 2hrs the handler responds with the very same rejection in query. It begs to ask how did he investigate such a lengthy case in less than 2hrs. This is sabotage and clearly a pointless exercise!