1 reviews | Active since May 2017

05 May 2017, 14:45

Nedbank complaints

<p>It is disgusting that Nedbank can shut down their client's accounts without prior notice or warning. When you phone Nedbank to find out what is happening they tell you that your account is not fica registered and that you are not a signatory on your account. You try to buy fuel or groceries and your card is declined. It then takes two weeks or more to provide all the documentation they demand before they re-open your account. And to-day I get a phone call from Jax at Nedbank in Durban to tell me that 1 account has still not been re-registered with fica. In the meantime you can't use your account. Totally unacceptable. And no apologies from Nedbank!</p>

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Replies (1)
Nedbank
Nedbank's reply05 May 2017, 14:57
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team