Nedbank ***** Complaint

I am quite disappointed at Nedbank, I’ve been spending my time on calls with them to assist on the recent *****s that transpired using my ID number. I must say I applaud their personal dep who did and concluded their investigation in just a week and provided with a letter confirmation even though I am still waiting for the credit to be removed from my credit profile.

Their credit card dep has been and personal accounts dep has been a nightmare. I have spoken to the Senior manager Azwitamisi Masindi once and promised to provide feedback in 2 days, a week went by without any feedback then I sent him an email on 20th of Sep and got a simple respond of “the issue has been escalated” no information whatsoever for when feedback will be provided. My credit score dropped from 657 to 609 due to the missed payments on these transactions and I cannot open any account as I am regarded as high risk.

I want all Nedbank credits removed from my credit profile and a letter to confirm once completed so I can go on with my life.