Nedbank complaint

I have recently app**** for a personal loan with nedbank online and it was the west experience ever. My quiry was allocated to Princess Oagae. And we communicate on email. When I called the 1st time to follow up she said there were outstanding documents of which I've send them through and she confirmed receipt the from the it was just quite When I called again she said the matter is with the credit manager and she will provide feedback but still nothing. Called again on Friday and I was told she is not at her desk but a msg has been send and she will provide feedback but nothing Then Monday morning I called again and they said she was busy on a call and will get back to me once done but nothing Send several emails asking her to provide feedback even if I was declined but she just ignored me When I call again later I was told my application was canceled without any feedback and none of the consultants could provide me with the reason or any explanation