Nedbank commuting ****s making you pay for there mistakes

What **** is Nedbank running? I have an issue where Uber double deducted my account I contacted the bank the bank referred me to Uber said but the money has been send back 2 days ago to Nedbank.

I said I want to open a ***** case as its not right.

So here is where I asked 2 things looking like a **** where is the other transactions money from Uber, where is the additional charges on my account for the second transaction.

Tumishani Mokwena made me cancel my card without stating the complications of additional charges for a new card. He said I should just cancel the card to stop any other charges and just order a new card. After doing so now I have to pay for a new card R150.00 for a new card, R255 for uber and 2 times R8.50 so in total I lost R422.00 I want to know when will Nedbank refunding me the R422.00 for there ****s?