Nedbank collection department.

To whom it may concern.

Today while buying a few groceries for my family with the last of my money that was in my account, my purchase was declined at the register. After several failed attempts by the cashier I eventually logged onto my Nedbank app to see what's the reason. I noticed a transaction for over R2000 from Nedbank loan department. I managed to call Nedbank and was informed that I can only query this on Monday as collections department only work Monday to Friday.

My question is if they only work those hours how did they debit my account on Saturday. And why did they debit it on the 20th as my debit date is and has always been the 25th. And the amount they took does not correspond with the loan agreement we have. I have work on Monday and I have no idea how I'm gonna get there. Surely if the call centre operates 24/7 they should be better trained then telling me to call back on Monday. Can you imagine the embarrassment of standing in a crowded store only to be told you have no funds available. I didn't even get a notification of the debit.

My details are as follows: Sherlaine Ceasar Contact: ***

Looking forward to your speedy resolution to this ****py service.