Nedbank Club account

Our 3 members that have Power of Attorney in our Nedbank club account went to the bank in mid March 2024 for FICA purposes after struggling to get a consultant to assist them because no one can FICA a club account apparently.

Nedbank Canal Walk branch assisted the account was open again for a week now the account is in lockup again. So as usual like clowns we went to the bank yesterday and again there’s no consultant to assist and we are unable to do any transactions on this account.

I am actually disgusted with the fact that Nedbank is ***********,how can the whole branch not have a consultant to FICA a club account.

On top of that the consultant that FICA this club account why didn’t they make contact with the members and inform them that they need to come back to fix the ODD because surely they do get notified when FICA is not approved or if there are missing documents this is unacceptable and if Nedbank is not making profit from this they shouldn’t allow clients to open club accounts because this is a waste of our time.

Are this consultant not getting trained to do FICA because to me it seems like they are scared of FICA or they’re just lazy 😒😒😒