WG
Werner G

1 reviews | Active since Jul 2011

13 Jul 2016, 14:48

Nedbank closed our merchant account without notice

<p>Nedbank closed our merchant account without providing notice. Our online payments are failing and it takes 24-48 hours for back office to look into it. 1 to 2 days of no transacting is a terrible position to be in, What does Nedbank expect me to say to my clients? </p> <p>Abo****ely terrible to close our merchant account without notice.<br />Absolutely terrible to take 1 to 2 days just to look this and provide a reason. For a company in the financial industry to take that long, my goodness!!!</p>

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Replies (1)
Nedbank
Nedbank's reply14 Jul 2016, 06:06
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team