Nedbank closed my account and did not inform me

I recently got a card for my Nedbank pay as u use account and now I had money which I needed urgently sent to the same account only to find out my account was closed and cannot be reopened on top of that your people are telling me they cannot open the account for the funds to come in nor can they open an account for me and have the incoming funds be redirected there. To make it worse on the app it doesn't show the account as closed and there is no message or email to say my account is closed this is a great inconvenience to me I have been a customer for years and this is how you treat me wow I am beyond words and now money u needed urgently I'm told I need to wait 7 days for it to go back to the sender this is inconvenient and you guys are *********** u constantly change things without telling your customers on top of that the common Courtesy to simply put the account as closed on the app instead of letting it look like it can still be used would be appreciated I honestly need you to help me with this matter urgently