NEDBANK CLIENTS BE WARNED

<p>Last year September, I upgraded my savvy account to a savvy bundle at Nedbank Avonwood Branch. Instead of paying one service fee of R190 per month for the bundle, Nedbank deducted an extra service fee of R50 per month for the credit card. Called Nedbank enquiries, was told I must sort out this problem at a branch. Went to Parow centre branch today, got there at 9, waited an hour for a mistake made by Nedbank consultants. Was directed to call Nedbank credit department from the branch, the consultant told me the extra service fee is correct. She was then corrected by the consultant at the branch who taught her about the savvy bundle account. After speaking to this *********** lady, she asked a card specialist why I'm paying an extra service fee. Apparently the consultant who opened the account last year opened the wrong credit card, I have a greenbacks credit card instead of a savvy bundle credit card, asked the *********** lady from credit card department what's the difference between the two, she said she forgot. She couldn't correct my initial problem, she told me the branch have to restructure my savvy bundle account at the branch. After a lengthy wait and call, Nedbank reception expected me to wait another hour in the queue to fix a problem made by a Nedbank employee which cost me R500. As I didn't have to time to waste again, I left disappointed. Nedbank doesn't have their clients at heart so do you think they have your money at heart, I don't think so. All my family members and colleagues are aware of how risky it is to bank with Nedbank. I will be moving to a reliable bank ASAP!</p>