Nedbank client treatment and Useless service!

Below is a summary of the worst service i have received from any business.

Below the first E-mail is all the numerous amounts of E-mails over a period of 2weeks i have sent to try contact the Sales Consultant and awaiting for the verification department to revert back to him, which they have not done to this day after being told that i would be contacted by C.O.B

Good Morning Amaan,

Please forward this to Kefilwe from the relevant department, CC me in on this and include any manager that is responsible.

To whom it may concern,

Please may i have an explanation as to why i am receiving such terrible service from nedbank?

i have been an existing client for many years now and not once have i received such terrible service, in fact the worst service provided to me to date.

This application was sent through on the 31st of may, it is now the 12th of june. How long does it take to do verification at nedbank and provide feedback to their client? it is a simple phonecall or E-mail to say youve been approved and/or declined due to...

Capitec gave me answer the same day when i requested a loan!

i cannot fathom how useless this is making Nedbank look? this has been an emergency request from the beginning as i explained to the sales consultant who has been dealing with this. i was ensured that because i have been an existing client for so long he would ensure that everything would run smoothly and would do follow-ups.

I had to phone in numerous amount of times to try and speak to him and was always told that " sorry he is busy and he will get back to you, we will leave a message for him to contact you by C.O.B " only for me to send an E-mail the following day stating i would be reporting this service for someone to actual get back to me, and i still have not been contacted!!!

Nedbank you are quick to ask for money from your clients harassing them day in, day out but when it comes to clients asking for help you couldnt give a damn about them! I will be reporting this to every platform available to me as i have had enough of waiting and being patient, quite frankly if you couldnt give a damn about your clients why should we care about you?

Please have a manager phone me as i am done dealing with *********** people.

Regards

Blake

Hi Kefilwe

The client says he has not yet been contacted by anyone from Nedbank to speak about his loan application.

How should I go about assisting this client ? , because I honestly don’t know what to tell him

Good Day Amaan,

I havent had anybody contact me today as yet?

Please advise ?

Good day Mr Lubbe

I have escalated your email and application, you will receive feedback from verifications department before C.O.B today.

Good Day Amaan,

This is the final request for you to please contact me as your department has left numerous amount of messages for you to contact me and have not yet done so.

If i do not receive any feedback by the C.O.B today i will be taking this matter further and be reporting this quality of service i have received.

Good day Amaan,

Please advise why it has taken more then a week to check whether I qualify or not?

Even though I have been a long standing client and a previous loan owner I dont feel as if I am being taken seriously.

I was without funds on my trip to Johannesburg that was the whole reason for me applying for this loan.

If I do not get approved I will be closing my accounts and moving to a different bank where I will be treated better.

Please contact me with an update to the loan as I need to have the funds by this week

Kind regards

Good Afternoon Mr Lubbe

I apologize for not responding but I took the effort in requesting and following up on your documents through the entire day.

Verification department is still assessing your application, as agents we do not have any direct communication to the verifications department so its hard to get feedback.

Good Afternoon Amaan,

i have left numerous requests for you get back to me, with regards to the loan application update and havent heard from you.

Please may you phone me at the most convenient time as you are the only one able to assist me with speeding up this process.i need these funds by C.O.B tomorrow?

Good morning Amaan,

Please be advised that i require these funds before friday as i have to drive up to johannesburg from durban and need these funds to get me there and back.

Please phone me and give me an update on the loan.