NEDBANK CLIENT SERVICE

I am so fedup with Nedbank and their banking app.

My mother enquired about transactions on her statement via the banking app. She received a response that Nedbank will investigate, it will take 21 days. She got forms to complete to make an official complaint, which she never did, for we sorted the matter out. Next her Nedbank App was blocked. My mother is 97, wheelchair bound and not of good hearing anymore. Although l have Power of Attorney regarding her bank account, l am told by the bank it does not include the app. The App is her only means to have control of her bank account. When you call the Call Centre, she cannot hear well to go through the verifying process. She is wheelchair bound without a car, so what now? She had been a client of Nedbank for 50+ years, now that she is not capable she gets treated like this? This is not the 1st time Nedbank did this to her, last time l had to send an e mail to the CEO Mr Brown to get this sorted. It took 2 weeks to get the app working again. It was not even her fault, l RICA her bank account in time but due to the useless staff at the Brooklyn branch, it was blocked. This is redicules. I am with FNB and l never had my app blocked, and if so it can be fixed via the website login.

It seems Nedbank has no regard for older loyal clients, the app is blocked for no reason and then it takes weeks to rectify with numerous emails, bank visits and phonecalls. I am fedup!

Do you have to wait 21 days for Nedbank to investigate an enquiry with no entry to your bank account? The Nedbank ATM's does not give bank statements, you have to go to an ATM at a branch to get a statement. This is totally redicules, l will NEVER have a Nedbank account after l saw how my mother is treated.