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jJ
jslabbert J

1 reviews | Active since May 2016

11 Oct 2018, 14:04

Nedbank Client NonCare - incompetence at every turn.

In September I received an sms telling me my personal loan debit order would be deducted on the 21st September due to the public holiday. I responded stating not to debit me on the 21st because my salary would not yet be in my account. At the end of the month, no debit went through so I called the Personal Loans department to ask why? No reason was provided, but my loan account payment was manually processed. I now find that I am flagged as a bad customer due to non-payment???? I have spoken to three different people - personal loans department, client care and collections. Nobody can assist me and I was put on hold and eventually cut off. An email to ********** is totally ignored. I am now flagged as a non-payer due to their incompetence? Nedbank Client NONCARE - my advice? Use another bank!

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Replies (4)
Nedbank
Nedbank's reply11 Oct 2018, 14:20
Official
Dear Jane 
 

Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.
 

Kind regards

Client Service Support

jJ
jslabbert J's update11 Oct 2018, 14:33
Reviewer Update
Why do you wait until it is in the public domain before responding? I have sent a mail to which no response was given?
jJ
jslabbert J's update15 Oct 2018, 08:32
Reviewer Update
After writing this review, I received an email from a Nedbank Client Care Manager saying that my situation was being attended to and I would hear from the department concerned in due course. I received two messages earlier today asking me to contact the Nedbank Loans Department with my ID number as a reference. I called, hoping to be told that my complaint had been resolved, but instead was told it was about my non-payment. I repeated my situation yet again, and was told that it could not be handled there and I need to speak to Client Care!! The debacle continues!! If it wasn't so infuriating it would be laughable
jJ
jslabbert J's update16 Oct 2018, 09:55
Reviewer Update
I have now had a response from a Client Care Manager who will hopefully let me know when this is resolved. It is a great pity that the call centre is not more efficient - I notice there are numerous complaints. Other than this, Nedbank has provided me with excellent service for many years