kB
kurt B

1 reviews | Active since Nov 2011

04 Oct 2016, 16:20

Nedbank client - No assistance and credit card eclined four times with different reason ..savvy bundle account a big lie

<p>I app**** for credit card beginning of September 2016 . It was then declined as per system listed on credit Bureu A BIG LIE I then supp**** them with all the credit reports that I paid for myself that proof I'm not listed and handed it in for the appeal at Nedbank Northgate branch . They then came back second appeal declined lack of motivation no motivation attached second excuse . Then the system was blocked as no more appeals allowed as per Nedbank northgate. </p> <p> </p> <p>JUST SORRY FROM NEDBANK . AT THIS POINT MY SCORING WAS 720 ON NEDBank SYSTEM.</p> <p>Northgate branch team leader then informed me that she did communicate with credit vetting and they advise that they need to apply again and then they will look at it and correct it .</p> <p>I then laid a complain on the 21 septemer 2016 case Nr CRM ********** . Up till yesterday I never received any feedback whatsoever. After me calling in to complain about the feedback . I just got call today just say declined .</p> <p> </p> <p>I NEED TO OR I'm IN THE PROCESS OF BUYING HOUSE AND NEDBANK MESSED UP MY SCORING AFTER THEY MADE ME REAPPLY FOR CREDIT CARD AFTER KNOWING THEY WILL DECLINE IT AGAIN.</p> <p> </p> <p>WHAT NOW ..JUST SORRY again . NEDBank done nothing for me up till now after they promote there product platinum Bundle account : credit card and over drafts on savvy bundle .</p> <p> </p> <p>ITS JUST A GLORIFIED SAVINGS ACCOUNT. NO THEY SAY WAIT FOR THREE MONTH !!AFTER THAT WAS THE FIRST REASON WHEN I FIRST app**** declined YOU SALARy must COME IN OUR ACCOUNT FOR THREE MONTH . </p> <p> </p> <p>THEY NEED TO study THERE LOGO . HOW can we not help you ...</p> <p> </p> <p>Very disappointed in Nedbank but thanks .</p> <p> </p> <p> </p>

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Replies (1)
Nedbank
Nedbank's reply04 Oct 2016, 17:12
Official

Dear Kurt,

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team