Nedbank Clearwater Mall

I went to Nedbank Clearwater Mall on 10/02/2020 to cancel a stop order.

The teller confirmed twice that this has been processed and cancelled and that the stop order will not be debited on 23/02/2020 (as per usual agreement) as the debit date is more than 7 working days away.

He also handed me a stamped stop order cancellation statement as reference.

On 24/02/2020 I received a sms that the stop order amount of R 2,500.00 went through my account again!!

I then went to Nedbank Clearwater Mall again on 24/02/2020 to get this resolved. After showing the teller my proof of the cancellation she confirmed that the stop order was not cancelled previously as confirmed by the teller. She then cancelled this stop order and showed me on her screen that it has been cancelled.

I also signed a new stop order cancellation statement.

I was told to wait until 25/02/2020 to see if the amount will be reversed. I called them again on 25/02/2020 and confirmed that this has not been done. She then confirm that her team leader will contact me.

Later I received a call from Nedbank (+***9). I was first ask if I cannot deal with this and advise the creditor to reverse the amount!?. The creditor has immigrated to New Zealand and I have no contact details for them.

The person then confirmed that they will be dealing with the creditor bank branch to reverse this amount and will take about 3 days.

So far I have not had any further feedback or confirmation from Nedbank.