Nedbank - Claims approved conditionally

<p>Claim number : C ********** 52075 Leaking roof, which affected my ceiling.</p> <p> </p> <p>I logged a claim on the 6th of Nov 2016, and the appointed contractor/assessor came to my home for assessment on the 10th. what i am dissatisfied about is the following:</p> <p>1. The claim consultant - tells me that she was going to call me tomorrow (22/11/2016) for a feedback, ONLY when i called to enquire progress. and that she can only approve my claim once i fix MY ROOF. why did i Log the claim in the first place? Why was i not told when i logged the claim that my claims cans only be approved conditionally (not even on the contract)? </p> <p><strong> I believe i am an isolated case, where the majority of leaking roof claims are approved, i would like a proof that my claims are not conditional.</strong></p> <p>2. There has been a number of rainy condition after the contractor's visits, where one could see water flowing on the wall due to the leaks, which could have resulted in more damages.</p> <p>3. No email/telephone call as a feedback, until i make my equiries.</p> <p> </p> <p>I DON'T WANT TO BE CONTACTED BY THE SAME CLAIMS CONSULTED............. MY DETAILS ARE ON MY CLAIM</p> <p> </p>