Nedbank Cheque Account and Credit Card Frozen on a Sunday

Hi, Sunday, 27 August 2017: Have just called the callcentre. I went to get some food for lunch. Could not pay with my Nedbank Platinum Cheque card - it was declined - WHO KNOWS WHY. The last time I paid with the card was yesterday ave at about 15:00. Then I paid with my Nedbank Credit Card. It did go through.

I get home, want to check on my app what is going on on my accounts. It said my Nedbank Credit Card Balance (which should be R28000 odd) is N/A and my cheque account has been frozen. I then called the callcentre on the number on the back of my card.

Spoke to a gentlemen, he said he had to liaise with his manager, held on. He apologized for delay, which was fine, I held on again. After another delay he says he will call me back, confirmed my cellphone number, which is on the system.

After the call, I tried to get back into my app. Can't log into my Nedbank Banking app at all.

Still no call from whoever is supposed to call me back.