Nedbank chatsworth...bad service level..untrained staff

Hello Peter...please assist...my wife has a Nedbank credit card ...a month ago she locked her card at the ATM in Chatsworth. we then have been twice to Nedbank chatsworth centre branch for assistance in resetting the password...on both occasions we where disappointed and not assisted by the ladies at Nedbank chatsworth. I used petrol n took time off on Saturday to go into the branch and seems like the staff at the Chatsworth branch are not trained to assist me . A simple thing as pin reset they are unable to assist .. if the card is not sorted out ...I will not make payment into the credit card and this comms will serve as evidence that Nedbank chatsworth was not able to assist. I feel the staff at Nedbank chatsworth need more training as to how to deal and resolve customers problems instead of turning the customers away and possiblity if loosing clients ...I will visit the branch 1 more time and if they assist me I will then be forced to escalate to the banking board and oumbudsman... ACC name: Candice Samantha Pillay ACC number : *** Cellphone: *** D.O.B :15/09/1978

Regards