LV
Luthando V
1 reviews | Active since Sept 2009
17 Sept 2015, 11:06
Nedbank changing the terms of our arrangement
I was on unpaid maternity leave in February and missed my personal loan payment. I made an agreement with Nedbank that I would pay the arrear amount over a period of 6 months. I made the payments from March till August. This morning a call centre agent called me thanking me for the payments but he added that they would continue making deductions until February 2016. I never agreed to this, my account should now be up to date. I hate it when a bank takes advantage, I lived up to my side of the arrangement. I will be extremely angry if Nedbank deposits my account *******ly at the end of this month.
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Replies (1)Nedbank's replyOfficial
17 Sept 2015, 11:12Hello lutvil,
Our sincere apologies for any inconvenience you may be experiencing in this regard, an investigation is underway and we will revert to you with feedback.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
Our sincere apologies for any inconvenience you may be experiencing in this regard, an investigation is underway and we will revert to you with feedback.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
Nedbank's reply17 Sept 2015, 11:12
Official
Hello lutvil,
Our sincere apologies for any inconvenience you may be experiencing in this regard, an investigation is underway and we will revert to you with feedback.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
Our sincere apologies for any inconvenience you may be experiencing in this regard, an investigation is underway and we will revert to you with feedback.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
