Nedbank Changing debit orders.

Hello Peter I had a bad experience with Nedbank relating to my home loan.

October / November 2023 I changed my debit order from 27th to the last day of the month because i was starting a new job which meant my salary date change from 27th - the last day of the month. Debit order was changed successfully.

Fast forward 2024: 1. September ''Nedbank: We will process your Home loan September 2024 payment on 27th Sep 2024 to match your salary date. Want to keep your original payment date, reply Opt out by 26 Sep 2024. Queries, call us on ***.'' 2. I rep**** with in 2 mins Opt Out and guess what on the 27th they debited my account. I let it go as I thought I might have been in the wrong. 3. October ''Nedbank: We will process your Home Loan Oct 2024 payment on 25 Oct 2024 to match your salary date. Want to keep your original payment date, reply Opt out by 21 Oct 2024. Queries, call us on ***.'' 4. I contacted the call center, was advised that the Bank opted me into this option. I do not recall any communication from Nedbank for such a request. I requested that my debit order be set on the correct date (Last day of the month), the consultant assisting me advised that they do not understand why this has been happening as the system states that my debit order is set for the last day of the month.

I am not happy with the following: - The message application, I opted out. This was not recognized - The call center, every time I am transferred to the next department I have to provide my personal information over and over , explain my inquiry again. This is a frustrating process. - Now we wait and see when my debit order will go off,. - Recommendation should they wish to call and apologize. Listen to the recorded voice call prior to calling me and asking what has happened because as your consultants say "Please note that all calls are recorded for...''