KS
Kyal S
1 reviews | Active since Aug 2017
30 Mar 2019, 09:51
Nedbank Century City Poor Service
There has been ********** activity on my Nedbank Cheque account which has resulted in bank charges to the value of R560. It has taken Nedbank Century City more than 1 week to get this rectified and authorised by the Branch Manager.
I reversed and stopped the unauthorised debit orders and was instructed to close my account and open a new account once the charges were reversed. because Nedbank failed to help me get this sorted in a decent SLA, the ********** debited my account once again this morning which will result in further charges on my account. What am I supposed to do NOW????
I am absolutely ****ed off with the pathetic service I have recieved from Nedbank.
I WANT THIS FIXED PLEASE!!!!
Helpful (0)
Replies (7)0
Replies (7)
Nedbank's replyOfficial
30 Mar 2019, 10:00Dear kestahl
We regret the inconvenience you experienced. We will contact you to assist with resolution.
Kind regards
Client Service Support
Nedbank's reply30 Mar 2019, 10:00
Official
Dear kestahl
We regret the inconvenience you experienced. We will contact you to assist with resolution.
Kind regards
Client Service Support
KS
Kyal S's updateReviewer Update
30 Mar 2019, 10:46Thank you
KS
Kyal S's update30 Mar 2019, 10:46
Reviewer Update
Thank you
KS
Kyal S's updateReviewer Update
30 Mar 2019, 11:54and the bank closes in 10mins and I have not recieved a call yet... Another weekend of drama with Nedbank
KS
Kyal S's update30 Mar 2019, 11:54
Reviewer Update
and the bank closes in 10mins and I have not recieved a call yet... Another weekend of drama with Nedbank
KS
Kyal S's updateReviewer Update
01 Apr 2019, 09:40Hello
24 hours has passed and I have still not recieved a call back from anyone.
KS
Kyal S's update01 Apr 2019, 09:40
Reviewer Update
Hello
24 hours has passed and I have still not recieved a call back from anyone.
KS
Kyal S's updateReviewer Update
01 Apr 2019, 15:21This is the most appalling service I have ever experienced. It is now almost the close of business and I am yet to receive a call regarding my complaint. I am now left with no alternative but to turn to the Ombudsman for Banking Services for assistance and hopefully resolution since Nedbank is just not interested in assisting me in getting this resolved.
KS
Kyal S's update01 Apr 2019, 15:21
Reviewer Update
This is the most appalling service I have ever experienced. It is now almost the close of business and I am yet to receive a call regarding my complaint. I am now left with no alternative but to turn to the Ombudsman for Banking Services for assistance and hopefully resolution since Nedbank is just not interested in assisting me in getting this resolved.
KS
Kyal S's updateReviewer Update
03 Apr 2019, 11:24Issue not yet fully resolved
KS
Kyal S's update03 Apr 2019, 11:24
Reviewer Update
Issue not yet fully resolved
KS
Kyal S's updateReviewer Update
04 Apr 2019, 13:00Hello I would appreciate a reply from someone.
My query has only been resolved 50% and I have heard nothing back from Nedbank
KS
Kyal S's update04 Apr 2019, 13:00
Reviewer Update
Hello I would appreciate a reply from someone.
My query has only been resolved 50% and I have heard nothing back from Nedbank