Nedbank Century City Incompetence - Lyle Julien

I have been dealing with Lyle Julien who was supposed to provide a guarantee for my bond. I went to see him on a Saturday morning explaining the urgency. He promised to make an appointment to see him on Tuesday. The day came and went and I then had to actually go back to the bank to make contact with him because the branch numbers were not working. I spoke with both him and the Branch Manager and all sorts of promises were made. He then said he would deal directly with the attorneys. (This was on the 20th April) To this very minute, nothing has been done. I've sent emails to the complaints departments, I've spoken with a very nice lady by the name of Sthandiwe who also couldn't contact him. This is shocking service and I really recommend that serious action gets taken against Lyle and his manager for incompetence and failure to deliver on promises.