NEDBANK CAVENDISH BRANCH EQUILS INCOMPETENCE!!!

Before the lockdown I went into the NEDBANK CAVENDISH BRANCH in CLAREMONT because after downloading the NEDBANK MONEY APP it didn't function properly.

Likewise I had to que, and make it to the enquiry desk and the so-called professional helped me with the app, registering and logging in and assured me that all was "OKAY". During lockdow, iI could not do any app banking because the app could only see an old account I had with the bank while I was in High School.

At the beginning of Level 3, on the 1st of June I went into the bank again, for the second time, just for the NEDBANK MONEY APP. Qued again, a meter apart, so you can imagine the length of the que, made it in, was there till 30min after closing time while they were fighting with their on app to recognize my new account so I can finally do some banking on the app.

Today, 5th of June, I try to do a payment and the NEDBANK MONEY APP tells me that it is not athourize to do so, I go to the chat, and an agent tells me I need to go back to the branch so that they can authorize the app. Now I need to go back to the branch for the third time for them to do something they've already failed twice, risking my life in the process against Covid-19.

TWICE THEY TOLD ME IT WAS OKAY AND I CAN DO MY BANKING ON IT, AND I NEED TO GO FOR THE THIRD TIME TO ASK THEM TO DO IT RIGHT, NEDBANK CAVENDISH BRANCH EQUILS INCOMPETENCE!!!