Nedbank cashier on private cellphone call while doing transaction with customer?

Nedbank Hartbee****rt Dam, two incidents I would like to bring to your attention. On the first, I wanted to make a cash deposit at your ATM, the ATM wouldn’t allow the transaction, I then went into the bank. I was the only client in the bank, the cashier called a staff member to help me do the transaction at the ATM not asking where I preferred to do the transaction, and only after I explained that the ATM couldn’t do the transaction, se agreed to help me, The bank was empty, other cashier was on her cellphone.

Friday 23 November - the cashier was on her cellphone before my number was called, and my whole transaction was conducted with her having a private conversation on her cellphone?