Nedbank cash back

Good day I write this message with a sore heart

A couple months ago I was contacted in relation to opening an cheque account with Nedbank , however I was sold this product under the facade that for as long as I hold a credit product ( in my instance my vehicle is financed through Nedbank) I would be eligible for a R200 cash back on a monthly basis whilst I still hold the credit product . Working for a competitor and therefore knowing how banks work , I went to ask what’s the catch or what behaviour would I have to practise whilst using the account and the consultant selling this product over the phone emphasised and went to say that all I had to do was log into the app and at-least perform one transaction in a month ( recording of this conversation should be available on your side) which is when I agreed to this and went to open the account which was successful a couple days in I went to call again just to confirm that there was not catch as I know how sales consultants don’t disclose all information when trying to lock a deal . That’s when I spoke to the second consultant who I told about my concerns , that’s when she advised that one of the requirements is to switch my debit orders and salary ( which I was not told about this apon taking the product - again you guys should have the phone call conversation , which I advised that would be almost impossible as I work for a competitor bank, however since the account was already opened I committed to moving one of my additional incomes ( rent on one of my properties) to then be deposited into that new Nedbank account , she went to further explain that I’d also have to have a debit order - which I agreed to move my vehicle finance to Nedbank which I did and also advised that I need to atleast transact on the app which I do occasionally on a weekly basis. Then a month passed after practising the above requirements still no R200 was rewarded into my account. Which I went o call again for the third time ( bare in mind at my own airtime cost and own time) in which the third consultant advised that there is a 3 months waiting period - which at this stage this was now a inconvenience and rather tedious because in all three calls I’m being told different statements as to how to get the cash back which was sold to me under false information. Three months passed and to date I have not yet received any cash back and what upsets me most is that I’m paying a R99 monthly fee on a monthly basis, in which that money I could be saving or investing that amount in which I would be getting interest . However what is happening is pure exploitation.

I’m made several attempts 2 if not 3 calls ( with last refence being , Mfc :*** ) complaining in which on both occasions iv been told I’ll receive a call back in relation to my issue to date I have not received a call yet

So I am fed up if I Nedbank does not take accountability and reimburse me for my loss and inconvenience but more especially my financial loss I have suffered since inception more especially after I asked what the catch was and working for a financial institution I would’ve put that money and made it f work for me and gained interest on the fees I have been charged since inception I’ll have no choice but to take this matter further and also take this matter to social media platforms so many others dont fall for the trap I fell for