Nedbank ***** Case – No Response to Executive Escalation

I am raising an urgent concern regarding a ***** case with Nedbank (Ref: GFCFS 245320), where funds were lost following a **** involving impersonation of the bank and app-based approvals under deception. The matter was reported immediately, all required steps were followed, and a formal escalation to the executive team was sent on 10 April 2026. To date, no response has been received, which is extremely concerning given the seriousness of the case and the customer impact. I request urgent review and resolution of this matter. Failing this, I will proceed with escalation to the National Financial Ombud Scheme South Africa and other appropriate public channels. I remain hopeful Nedbank will address this promptly and fairly.