Nedbank Carnival Mall

I deposited R600 cash at the ATM at Nedback Carnivall Mall. I entered the account number and left out the last digit. I then got a receipt saying the transaction was cancelled and the money was retained. I then waited at the ATM for a few minutes but nothing else happened. I then went into the back to report the matter whereby the teller gave me a reference number. I called the call centre the Monday and was told to go back to the branch if it doesnt reflect in 3 days as they need to balance the ATM. I then went back to the branch and the lady told me the query has been resolved. I then spoke to the personal banker who told me the same thing. I requested for them to give me the proff that the money reflects in my account whereby I was told ti phone 3 days later then it will reflect in my account. All of the above dates back to 25/02/2023. To date this payment doesnt reflect on my account and Nedbank Credit Card division phones me everyday saying my account is overdue