Nedbank Carlswald Bad Customer Service

<p> </p> <p>I have been to Nedbank at Carlswald , Midrand on 14th January.</p> <p>I required assistance changing from private banking to the savvy bundle option.</p> <p> </p> <p>The assistant branch manager advised that I should write my name in the book and be seated-this was done at 11:15am</p> <p>The personal loans advisor came to those seated at 12, to ask details as to what we want to change.</p> <p> </p> <p>She had advised another client that , the person dealing with bank accounts will have to email our relationship banker and ask as to the reason for closure/change of accounts</p> <p> </p> <p>I had waited for 45 minutes to hear that???</p> <p> </p> <p>The service this branch provides is pathetic. There was 1 consultant .On a Saturday there should be 2. Walked out of the branch without been attended to.</p> <p> </p>